INCREASE RESERVATIONS

With our leak proof system we capture every* incoming call, maximising every potential booking your restaurant can accommodate. In most cases restaurants will tell us that they have definitely seen an increase in reservations since we have been on board. With our careful pricing structure generally we will pay for ourselves by capturing one reservation per week that would have been missed.

We help restaurants maximise their bookings by having our team available throughout the day to answer incoming calls, let us be your experienced, professional and affordable option for phone answering during the day.

*On occasion a caller will hang up before we were able to answer the call, if this happens we will promptly return the call.

PHONE SYSTEM

Included in our service is access to our high tech phone system, without the large financial outlay. This includes:

• Custom greetings and voicemails

• Greeting with menu items

• Mobile voicemail access

• Extended ring times

• Mobile application with various features

• Desk-phone available

• Internal chat

exceptional customer service

Our team are all trained to deliver the highest level of customer service to your guests. And we understand this can come in different forms for a country pub then a hatted restaurant. We understand that for many guests their first impression of your venue is from when they first pick up the phone, so it is our mission to give them the very best first impression!

TAILOURED SERVICE

Backed by over 16 years of hospitality experience we have created a tailored reservation management service that is specific to the needs of restaurants. Our service offering (additional to actioning all incoming calls) can include:

• Confirming reservations

• Collating details needed for large party bookings

• Checking notes from online bookings

• Managing details needed for special events

• Allocating floor-plans

• Sending out menus as requested

• Replying to reservation related emails

• Checking all reservations in the week ahead

• Communicating with Restaurant Manager as required

DATA PORTAL

Stay in control of what information we are giving your guests by accessing and updating your own data portal. With your unique login you can upload new floor-plans, amend large party policies, add special events and more. This is the information we will then use to communicate to your guest, giving you and your management team reassurance that the guests are receiving the correct and up to date information about your restaurant.

ADDTIONAL ADMIN SUPPORT

We understand many restaurants have different needs and therefore different areas we can be of assistance. So we are flexible in what areas we can offer administration support. Have a chat to us today about what pain points we can eliminate!